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Case Manager - Workers Compensation Board


Job Summary:

The Case Manager is the primary contact responsible for the provision of services to an assigned group of employers and their workers. The incumbent is responsible for entitlement decisions and ongoing management of claim files originating from the assigned employer group, including the provision of primary rehabilitation and return to work services, the promotion of disability management concepts to stakeholders and the coordination of vocational rehabilitation and other professional services.

Job Duties:

  • Collects reviews and assesses claim information on a regular basis to establish a worker's initial and continuing entitlement to benefits and services. Authorizes and communicates all entitlement decisions to appropriate stakeholders in a professional and timely manner.
  • Adheres to established Case Management guidelines and best practices. Provides personalized service through meetings with injured workers, employers and other relevant stakeholders to exchange information in regards to workplace injuries and associated rehabilitation plans.
  • Assesses the suitability of graduated or modified return to work programs; identifies return to work opportunities; negotiates the parameters of return to work programs with stakeholders; attends work sites to assess appropriateness of proposed work alternatives either independently or in conjunction with other staff (i.e. Rehabilitation Specialist, VRC), and monitors return to work programs once established.
  • Develops, documents, implements and monitors, evaluates outcomes and revises case management plans. Coordinates the services provided by Vocational Rehabilitation and other team members and monitors the progress and outcome of the case management plan.
  • Determines the need for and ensures the appropriateness of services provided by other service providers (Vocational Rehabilitation, Employer Services and Payment Assessors).
  • Identifies injured workers who have physical and/or psychological barriers to reemployment and provides appropriate support and guidance and facilitates referrals for professional services as required.
  • Facilitates multi-disciplinary meetings between WCB internal/external resources to design and implement case management plans for complex cases.
  • Promotes and supports workplace-based disability management programs. This can include attending information/discussion sessions on behalf of WCB alongside Return to Work Program Services, SAFE Work Services, industry associations and other stakeholders.
  • Performs other related duties as assigned.


  • University degree in a related field such as Commerce, Psychology, Sociology, Social Work, Nursing, Physiotherapy or Occupational Therapy.
  • Minimum 5 years experience making entitlement decisions while providing client service.
  • Proficiency in the use of personal computers and software in a Windows environment.
  • Knowledge of adjudication or vocational rehabilitation or case management or disability management programs, policies, procedures and principles.
  • Ability to interpret and apply provisions of the Workers Compensation Act, Government Employees Compensation Act, and Manitoba Public Insurance Act.
  • Ability to organize and prioritize workload.
  • Ability to obtain, assess, evaluate and rationalize to support case management decisions.
  • Knowledge of medical terminology/issues.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure to tight deadline while providing excellent client service in sometimes confrontational situations.
  • Must be able to travel as required including within city limits and within the province of Manitoba.


Essential Competencies:

  • Client Service Orientation
  • Analysis/Problem Assessment
  • Planning, Organizing and Follow Up
  • Judgment/Problem Solving
  • Communication - Written and Verbal
  • Persuasiveness

Very Important Competencies:


Important Competencies:


Additional Information:

You will be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

These positions will begin in January 2019 (actual start date TBD). Successful candidates will be required to participate in an 8-week Training class. Training class will be scheduled from Monday-Friday 8:30-4:30. NOTE: Participation in Compressed Work Week or a Flexible Work Hours schedule will be suspended during a training class and no extended vacation time will be permitted.

Additional Information:
Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, LGBTTSQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups

To apply click on the link below:

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